Joyería Sendra
Information for Returns and Exchanges
At joyeriasendra.com we strive to satisfy you, which is why we offer you the best product at the best price .
Return Policy
Product Conditions
- Not used or altered.
- Include receipt or invoice, original packaging, manuals, and accessories.
- Not personalized or made-to-order products.
Required Documentation
- Complete customer information.
- IBAN (if payment was by transfer or cash on delivery).
- A signed note requesting the right of withdrawal.
Return Shipping
- Arrive in good condition and within reasonable timeframes.
- Shipping paid (customer bears the cost).
- For managed pickup, contact 650 433 715
Final Process
- All items will be inspected.
- Refund within a maximum of 72h (3 business days) after inspection.
- Refund via the original payment method (except cash on delivery).
Return note example
I , John Doe , with ID 1234567890A I request to exercise my right of withdrawal for the purchase with invoice 123456 dated 1/1/2001, for which I have accepted the terms of joyeriasendra.com.
At La Atlántida, 12/1/2001,
Signed Full name
Exchange Information
Exchanging an item for another may involve additional costs for handling and shipping.
We recommend contacting joyeriasendra.com to negotiate these costs, as they may depend on the amount of the original order and the new item.
Economic products
Shipping costs usually need to be paid again
Higher value products
We can cover the costs if commercially viable